The Big White Villa - Vacation rental villa in Jamaica

Terms & Conditions

Booking The Big White Villa

We send you a quote for the cost of your proposed stay. If you accept and wish to go ahead with the booking, you then send us the deposit and later the final payment.

Deposit & Final Payment

Deposit
A deposit of 25% of the full rental amount must reach us 7 days after the reservation has been made. Failure to make the deposit payment on time will require us to cancel the reservation. Your booking becomes a confirmed reservation upon receipt of the deposit.

Your deposit constitutes your acceptance and agreement to the terms, conditions, limitations and restrictions as shown on this page.

Final Payment
The final payment of the remaining rental amount must reach us no later than 60 days prior to the arrival date. Once we have received the final payment we will send you a confirmation of the fully paid reservation plus all necessary information regarding your rental, in order to make your stay most enjoyable.

Cancellations

1. A 20% cancellation fee will be retained, plus costs incurred by The Big White Villa for bank wire transfers on money already paid, for all cancellations.

2. We must be notified of all cancellations and any changes in your reservation (for example, number of people staying in the villa), in writing and emailed, faxed or mailed to us promptly.

3. If you cancel 60 days or more prior to your scheduled arrival date at the villa, you will receive a full refund minus the cancellation fee and the costs incurred by The Big White Villa.

4. If you cancel less than 60 days prior to your scheduled arrival date at the villa, a refund will only be given if the property can be rented.

The cancellation requirements will change to 120 days prior to your scheduled arrival date at the villa for rentals during Easter, Thanksgiving, Christmas or New Years.

No-shows, later arrivals, change in number of persons in your group after arrival, and early departures are all non-refundable.

We suggest that all of our customers purchase travel insurance, to help with unforeseen circumstances.

Changes to Reservations

We must be notified of any changes in your reservation (for example, number of people staying in the villa), in writing and emailed, faxed or mailed to us promptly.

For reservation change requests we will make every effort to accommodate your request but we cannot guarantee such requests can be met.

No-shows, later arrivals, change in number of persons in your group after arrival, and early departures are all non-refundable.

We suggest that all of our customers purchase travel insurance, to help with unforeseen circumstances.

Mother Nature/Unforeseen Circumstances/Hurricanes

Hurricane season is normally between August and November. Please keep in mind that Mother Nature is out of our control. If for some reason you have a flight cancellation (due to a hurricane, etc.) or other related problems, we will do our best to either extend your vacation or reschedule for another time. If a storm is forecasted and evacuation is required, guests must vacate the villa. We are not responsible for securing other lodging or flight reservations. Guests must contact the airline for more information.

You may wish to consider purchasing travel insurance, to help with unforeseen circumstances.

Property Descriptions

All descriptions and information such as distances, house features, rates, pictures, etc., are given in good faith. We are not liable for any minor errors or inaccuracies in the property descriptions, rates etc. in any part of our website.

Services Included/Excluded

Except where specifically noted in the detailed property descriptions, rental prices include utilities, villa staff including housekeeper, gardener and evening security guard. Specifically excluded from the rental price are costs for food, drinks, international telephone, nanny or baby-sitter, guide, chauffeur, automobile, lessons, etc. If such services are offered at all, they are payable directly from the client to the person providing this service.

Complaints and Maintenance

No refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, water, pool filtration systems, air conditioning, hot tubs, whirlpools, television, cable service, appliances, etc. Clients should attempt to deal with problems on the spot through their villa staff manager. Vacating the property will not be considered sufficient cause to claim a refund. If the problem is justified and not solvable, clients must give the villa manager the opportunity to find suitable replacement accommodation. If the client will not accept the replacement accommodation the client may vacate the property and a refund will be issued minus a cancellation charge of 50%. The nights that were spent at the villa will not be included in the refund. All nights where the villa was occupied will be charged at a pro-rated nightly rate (weekly rate divided by seven). In no event will a claim for refund be entertained if lodged after the end of the rental period.

Entry Into Villa

The local villa manager or its staff may be required to enter your villa to perform maintenance or repairs as necessary. They will make every effort to schedule these visits at a time convenient to you, to respect your privacy, and not interrupt your vacation.

Parties and Weddings

The Big White Villa would like to maintain a quiet and enjoyable atmosphere for our guests. We rent to family groups and responsible adults only. Absolutely no house parties or functions such as weddings are allowed without advance written permission from the Management. Guests should not disturb other residents of the neighbourhood.

Limitations of Liability

The Big White Villa Management accepts no control nor assumes responsibility over the equipment, facilities, operations, agents or employees of the owner of the accommodation and shall not be liable for any claim, loss, damage, cost of expense, or any person occupying or visiting the accommodation arising out of personal injuries, accident or death; property loss or damages; loss or changed itinerary resulting from any acts or omission of the owner of the accommodation, his employees or agents, or any other party not under the direct employment and control of The Big White Villa or from any act of God, war, strikes, government or any other event or cause beyond its control. It is recommended that each guest procure travel insurance for the protection of persons and property and with respect to personal liability, while travelling to and from the occupying accommodations.